Shipping within Continental United States.  A shipping fee of $7.50 is charged on all orders less than $99 that ship via UPS Ground or FedEx Ground/Home service.  

Shipping outside Continental United States.   Items shipped to Alaska, Hawaii, Puerto Rico, Guam or APO/FPO locations will ship via US Priority Mail.  When an order is placed that shipping to one of these locations, an email will be sent which contains a shipping quote.  Please allow up to 24 hours to receive this quote.  Once you receive the shipping quote you can either proceed with the order or cancel it online.

All items may not be available for delivery these locations. 

Shipping to Canada.   Bedding and accessory orders will be shipped to Canada via UPS.  When an order is placed for shipping to Canada, an email will be sent which contains a shipping quote.  Please allow up to 24 hours to receive this quote.  Once you receive the shipping quote you can either proceed with the order or cancel it.  The recipient of the order will be responsible for all applicable import duties and taxes.  All items may not be available for delivery to Canada.

Incorrect Shipping Address Provided.   In effort to minimize shipping costs we ask that customers provide the correct shipping address at the time the order is placed.  Packages shipped or re-routed due to an incorrect shipping address will incur additional shipping charges.   Once the products are returned to our warehouse a credit will be issued minus the actual shipping cost of sending the package to you.  This shipping charge applies to all orders, including orders shipped under a “free shipping” promotion. 

Refusal of Delivery.   Once the products are returned to our warehouse a credit will be issued minus the actual shipping cost of sending the package to you.  This additional shipping charge applies to all orders, including orders shipped under a “free shipping” promotion.

Order never received?   Once your order leaves our warehouse we will send you an email containing shipping and transit information.  Most packages should arrive at their destination within 14 days.  For detailed delivery information please track your package with the appropriate carrier.  If your package is not received within 5 days of the carrier's posted delivery date, please contact us so that we may file a claim with the shipper. 


 RETURN & EXCHANGE POLICY

Closeout Merchandise.  Items marked “sale” or “closeout items” are non-returnable for refund or exchange.

Return Orders.  If, for any reason, you are not completely satisfied with your order, you may return items in their original condition within 15 days of delivery date; no questions asked.   Since most merchandise sold at A Baby's Place is ordered specifically for you, a restocking fee up to 20% may be applied to returned orders. Personalized items, fabric by the yard and opened wallpaper border is non-refundable and non-returnable.  Return shipping is the customer's responsibility.  Once the products are returned to our warehouse a credit will be issued to the original credit card minus the actual shipping cost of sending the package to you.  This shipping charge applies to all orders, including orders shipped under a “free shipping” promotion.  Shipping costs are only refundable if the items received are damaged or incorrect.

All returned products must have a Return Merchandise Authorization (RMA) and must be unused, unwashed, securely packed in the original packaging and include all paperwork and warranty cards. If packaging is not in its original condition, the items will be returned to you.  To request an RMA please send an email to returns@ababysplace.com and provide the following information: order number; name of product to be returned; condition of product; reason for return and whether you would like a replacement, exchange or refund.  Once the RMA has been issued, your returned items must arrive in our warehouse within 20 days.

The return shipping address will be proivded at the same time the RMA is issued.                

Customers are responsible for return shipping costs and are encouraged to send packages back via insured methods such as UPS Ground or Federal Express.   A Baby's Place is not responsible for items that are damaged, lost or delayed during shipment. Please allow 15 business days from the time the item is received in our warehouse to process your return.  Credit card refunds may not appear on your statement until the following billing cycle.

A Baby's Place makes every attempt for our photos to be the closest color match to the actual colors used in the bedding and accessories.  We suggest you request fabric swatches to confirm color and texture as we will not be held responsible for the difference in color and texture.  Swatch requests can be sent to fabricsamples@ababysplace.com.

Returning a Gift.   Bedding and accessories received as gifts are subject to the terms of our standard return policy.  An in-store credit will be issued instead of crediting the purchaser's credit card.

Cancelled Orders.  We understand that from time to time situations may occur which might cause you to cancel an existing order.  Not to worry; it’s easy with A Baby's Place. Just contact us at customerservice@ababysplace.com within 12 hours of placing your order and we will modify or cancel your order free of charge.  Orders cancelled once they have been placed with the manufacturer are subject to a 10% handling fee.  If an order has shipped, it then qualifies as a return.  Please see our Return Policy for additional information.

Damaged or Defective Merchandise.   If you receive items that are damaged or defective we will gladly replace them for you at no charge.  Please send an email to customerservice@ababysplace.comand provide the order number, product name and reason for replacement.  If items are damaged in transit, please be sure to keep the original shipping box until you are instructed dispose of it.

If after 30 days your product becomes defective, please contact the manufacturer directly for repairs or replacements.  If you can no longer locate that information, we will gladly provide it for you.


 SALES TAX POLICY

California State law requires that we charge an 8.25% sales tax to items sold and shipped within California.  Sales tax is applied to the total amount of each order, excluding shipping charges.  Items sold and shipped outside of California will not incur sales tax


 PAYMENT METHODS

We gladly accept Visa, MasterCard, Discover Card, American Express and money orders. 

A Baby's Place takes every precaution to protect your personal information.  We employ the latest encryption technology (Secure Sockets Layer or SSL) to help safeguard your credit card number and other highly sensitive information.  When you place your order you will be asked to enter your credit card information via our secure online order form.  If you choose not to enter your credit card number online please contact our customer service department at 888-553-2229 and they will be happy to assist you. 

Our credit card processing system will verify your credit card and authorize your purchase, but we will not bill your credit card until your items ship.  For your protection, credit card orders shipped to an address other than the billing address may require additional verification.