Ordering and Payments

Payment Options
Ababysplace.com accepts the following forms of online payment:

 

Credit Cards

Aababysplace.com takes every precaution to protect your credit card transaction. Our shopping cart and check-out process uses Secure Socket Layers (SSL) which is the industry standard for transmitting data safely via the internet. SSL encrypts your credit card and personal information so that it is unreadable until we receive it.

When entering your order online, please provide us with the billing address as it is on file with your credit card issuer. This includes address abbreviations and punctuation.

Credit Card Authorizations
If you used a credit card for an order that was attempted but not completed (i.e. incomplete order), an order that was cancelled or an order that is still processing, a pending charge from Ababysplace.com will most likely appear on your bank statement. The pending charge is the result of the address verification (AVS) process which verifies that the customer's credit card number is valid and that sufficient funds are available to cover the transaction's cost.

This pending charge is an initial hold that temporarily lowers your available balance. Your account is not actually billed until the order ships, so if the order is cancelled and does not ship immediately, the hold will automatically expire in accordance to the timeframe set by your financial institution and no action is required on your part

Credit Card Authorization Holds:

  • An authorization hold will be placed on your credit or debit card each time an order is placed to confirm the card is valid. The temporary hold should be released within 3 to 5 business days
  • For cancelled orders, authorizations may still take 3 to 5 days to be released. The length of the hold is determined by your bank or financial institution that issued your card. You will not be charged for cancelled orders and we do not access a cancellation fee
  • For additional questions credit authorization hold times, please contact your financial institution or card provider

Money Orders
Payment can also be made with money orders. Please mail your money order with to: Ababysplace.com, PO Box 6849, Albany CA 94706. Please be sure to reference the order confirmation number on the money order.

Paypal
Payments made via Paypal will be sent to A Baby’s Place at cutomerservice@ababysplace.com.

PayPal Authorizations:

  • If a PayPal order is cancelled, an authorization hold may apply and should automatically drop off after 7 business days
  • All PayPal orders are charged immediately, including preorders and backorders
ONLINE ORDERING DETAILS

Can I order over the phone?
Certainly! We would love you help you place your order and answer any questions you may have about our products. We can be reached at 888-553-2229 Monday thru Thursday 8AM to 4PM and on Fridays, 8AM – 12PM.

Order Confirmations
You should receive an email confirmation from us within minutes of completing your order. If you don’t receive an order confirmation, please check your Bulk/Spam folder – it will probably be there. If not, please send us an email at customerservice@ababysplace.com and we will resend a copy of your confirmation.

Online Order Status
When you place your order with us, you will be asked to set up an account after completing the checkout - if one is not currently available. You can login to your account to view order status and obtain tracking information. We will also send you an email with tracking information once your order ships.

When will my order ship?
The shipping lead time for all of our products is available in the last line of the product description. Displayed information will include the lead time to ship or the target in-stock date for backordered items.

Pre-Order Policy
All items available for pre-order will be shipped as soon as the product is back in stock. Please note that our company policy is to only bill for an item once it ships. If you place your pre-order with a credit card or debit card, an authorization hold will be placed on your credit or debit card each time an order is placed to confirm the card is valid. The hold should be released by your bank within 3 to 5 business days. All PayPal orders are charged immediately, including pre-orders. Additional inforation on Credit Card Authorization Holds.

Coupons and Discounts
Ababysplace.com allows one coupon code to be used per order.

Price Matching Policy
Ababysplace.com consistently works toward maintaining competitive prices on all items we carry. We will match competitors pricing when we can – before your order is placed. Please contact us at customerservice@ababysplace.com and let us know the product you are interested in and the URL to the competitors pricing. We will quickly respond to let you know if we can match the price. Please note that some vendors prohibit us from offering lower pricing than what is currently in our store.